Privacy Policy

Title or Question

Privacy Policy for ChimSpect

Privacy Policy for ChimSpect Effective Date: 05/18/2025

ChimSpect (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, share, and safeguard your personal information when you access or use our website, software, and mobile application (collectively, the “Service, or Services”).

This policy is intended to comply with applicable U.S. laws, including the California Consumer Privacy Act (CCPA), the California Online Privacy Protection Act (CalOPPA), and the Children’s Online Privacy Protection Act (COPPA).

1. Information We Collect
Personal Information You Provide
We collect information that you voluntarily provide when registering for an account, placing an order, submitting inspection reports, or communicating with us. This may include:
- Name and business information
- Email address and phone number
- Inspection data, notes, and uploaded images

-Customer and property information collected for the report
- GPS location (if enabled)
- Payment information (processed securely via a third-party provider)

Automatically Collected Information
When you access our Services, we may automatically collect:
- IP address and browser type
- Device information and operating system
- Usage patterns and interaction logs
- Session data through cookies or similar technologies (only if enabled)

2. How We Use Your Information
We use the information we collect to:
- Create and manage your user account
- Deliver, maintain, and improve the ChimSpect platform
- Communicate service updates and support information
- Respond to inquiries, feedback, and customer service requests - Analyze usage patterns to improve functionality
- Comply with legal and regulatory requirements

We do not sell, rent, or trade your personal information to third parties. 3. Cookies and Tracking Technologies

We use minimal cookies to enhance functionality and security. We do not use cookies for advertising or behavioral tracking. You can manage your cookie preferences through your browser settings.

We respect Do Not Track (DNT) signals sent by your browser.

4. Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, including legal, regulatory, accounting, or reporting requirements. Users may request deletion of their account and associated data at any time by contacting us.

5. Security of Your Information
We implement reasonable technical and organizational safeguards to protect your information, including:
- SSL encryption for all data transmitted
- Role-based access controls
- Secure storage on protected servers
- Third-party payment processing (we do not store credit card details)

We do not use on-site malware scanning, but we proactively monitor infrastructure and implement platform security best practices.

6. Third-Party Services
We may share limited information with third-party service providers who help us operate our platform, such as:
- Payment processors (e.g., Stripe)
- Cloud hosting providers (e.g., AWS, Firebase)
- Email communication tools (e.g., SendGrid)

These providers are contractually obligated to process your data only on our behalf and in accordance with applicable privacy laws.

7. Children’s Privacy
We do not knowingly collect personal information from children under the age of 13. If you believe that a child has provided personal data without parental consent, please contact us and we will take steps to delete such information.

8. Your Privacy Rights
Depending on your jurisdiction, you may have the right to: - Access the personal information we hold about you
- Request correction or deletion of your data
- Object to certain data uses or request portability
- Withdraw consent where applicable

You can exercise these rights by contacting us at the email listed below.

9. California Privacy Disclosures
In accordance with CalOPPA, we disclose the following:
- Users may visit our site anonymously
- Our Privacy Policy is accessible via a link on our homepage
- We will notify users of changes via this Privacy Policy page
- Users may update their information by logging into their account

10. Data Breach Notification
In the unlikely event of a data breach, we will notify affected users via email within 7 business days, in accordance with applicable U.S. laws and the Fair Information Practice Principles.

11. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in legal, technical, or business developments. The “Effective Date” at the top will be updated accordingly. Continued use of the ChimSpect platform indicates your acceptance of the updated policy.

12. Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please contact:

ChimSpect Privacy Team
4734 Middlebranch Ave NE Canton, Ohio 44705
Email: support@chimspect.com